We are constantly working to improve and modernize our client area. As of January 1st, 2021, we introduced an innovation in the management of accounts and users, which we would like to describe in more detail in this article.
We would like to point out that there is no need for our customers to act if they do not want to use the new features. The login and handling remain the same for you. Especially if you are an end user, those functions most likely will not be applicable (as only one account and user will be in use at a time).
As already mentioned in the title, we are now distinguishing between users and accounts.
An account can be dedicated to a person, a company or even a project. It contains all products, domains and invoices for this person, company or project. All invoices are issued to the account contact.
Simply put, a user is an email address assigned to a specific person. No products or invoices are directly assigned to a user.
Interaction between accounts and users
An account can be assigned to several users, with an account always having at least one user as the account owner.
This means that when you order a product from us as a new customer, the system first creates your user (= based on your e-mail address), then the account in which the product and the invoice are placed. You automatically become the owner of the account.
If you would like to create your own (billing) account for one of your new customers, for example, you can stay logged in with your user and simply create a new account while ordering (you will be asked if you would like to create a new or use an existing account). You are then automatically the owner of two accounts, whereby the invoices and products of the two accounts are strictly separated from each other.
An account owner can invite other users to have access to a specific account. The owner can determine which functions the user can access (e.g. only invoices, only domains or everything).
All invoices for an account are not issued to the user, but to the account’s contact details. If you work as an agency, you can use it to create a separate account for each customer, for which the invoices are issued.
However, if you want the invoices to continue to be issued to you, you can create a so-called “contact” to which the invoices are then issued. You can then continue to create separate accounts for your customers (and give your customers access to them), but the invoices are still in your name (or that of the contact).
If you want to give up an account / make another user the owner, you can contact our customer support at any time. To do this, the current owner (user) must open a new ticket and send us the email address (= user) of the new owner, and also state which account should be transferred (if the user owner of more than one account).
The accounts and users are managed via the client area. To do this, click on your name in the upper right corner and then on “User Management”, where you will se all users (including yours = the owner), which are assigned to your/this account.
If more than one account is assigned to your user, you will be asked after each login to select the account in which you would like to log in. To change the account, click on the two arrows in the upper right corner to return to the selection.
If you need support with the implementation, please feel free to contact us at any time. We would be happy to help you find the ideal structure for your projects and customer accounts.